Returns & Refunds Policy
At PAISA, we strive to deliver the freshest ingredients to your doorstep; however, due to the perishable nature of our food products, we only accept returns for items that are damaged, defective, or incorrect upon arrival.
Report the Issue
Contact our support team within 24 hours of delivery with your order number and clear photos of the damaged or incorrect food items.
Verification Process
Our quality assurance team will review your claim within 48 hours to ensure it meets our safety and hygiene return standards.
Return or Disposal
Depending on the item type, we will either provide a prepaid return label or instruct you to safely dispose of the product.
Refund or Replacement
Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing